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4 best practices shine light on the value of BPM software

Are you looking for a new BPM vendor or product? How do you choose one?

Effective ways to demonstrate the value of a business process management product will save you time and money. We've been there. We've responded to the RFPs (request for proposal). We've done the demos. We've networked at the tradeshows and with the user groups. We've gone from the top down and the bottom up. Take it from us, and don't make more work for yourself than is necessary!

 

1) Open the door: Do you write an RFP l200px-Incomplete-document.svgooking for the right product to handle your needs?  No!  Instead of writing long proposals, or sifting through faceless descriptions, invite 2-3 companies to come onsite for a demo or to give a remote demo.  And, if you already have a shortlist of demo offers, start there - companies that invest in showing their product likely understand the problem space better than those that sell through proposals and marketing.

 

2) Walking the talk:  For the demo, choose 1-2 outside facing processes for the proof of concept.  They should have an integration point 315px-EdisonMaximSwanor two and should have simple ways to measure improvement. Have a few people who will actually be using the workflow be on the demo with the vendor, ask questions about why the processes are managed in the ways the vendor shows, and see how your team can make their own changes.

Traffic_Light_Euro

 

3) Show me! Get clear descriptions of how the product has helped other companies, and ideally case examples. Numbers are fantastic here - look for the data. Even better is to get active customer references who are willing to share their experiences in real time.

 

4) Solve problems: Make sure you communicate the most pressing Fry-lightbulb-on-forehead1problems you're facing. Does the product solve those problems? You don't have to understand all the functions, bells, and whistles it can provide, but you do have to understand its specific value for you.

 

Those of us in the business of business process management should be the least likely to let ineffective sales processes get in our way.

Smooth sailing!

 

 

Traffic light photo by Bob Ionescu via Wikimedia Commons

A brief summary of Business Process Management (BPM)

What is Business Process Management?
by Bruce LeBel, CEO, ProStar Software, on 2012.12.17

Business Process Management, or BPM, begins with the definition of business processes. A business process encompasses a set of distinct tasks or activities performed by individuals in different roles. In the end, the business process achieves a defined business objective, which required each of the various participants’ completion of their steps. One simple example would be: Add a New Customer, requiring inputs from Customer Service, from Sales Management, from the Credit Manager, and from Accounts Receivable.

Every organization has essential business processes that require interdepartmental and interdisciplinary activities, often including individuals who use different computer applications, such as engineers, and sometimes including individuals outside of the organization, such as vendors.

BPM is an organizational paradigm, as well as a technology, that values the defined business processes of an organization as the model for operational success. With BPM, the business processes can be automatically coordinated, tracked, measured, analyzed and improved.

BPM draws guidance from other Total Quality Management or Continuous Improvement Process methodologies. BPM goes further by providing technology to enable the automated systems. In fact, BPM generates a new category of data, business event data, that supports both the operational tools for control of active processes, as well as the analysis of completed processes for visibility of opportunities for continuous improvement.

Contact ProStar Software for more information on ProStar’s cloud or server based BPM applications, WorkFlowGPS for companies running applications on any platform, and Business Process Control for companies running Progress OpenEdge applications.