What is Business Process Management?
by Bruce LeBel, CEO, ProStar Software, on 2012.12.17
Business Process Management, or BPM, begins with the definition of business processes. A business process encompasses a set of distinct tasks or activities performed by individuals in different roles. In the end, the business process achieves a defined business objective, which required each of the various participants’ completion of their steps. One simple example would be: Add a New Customer, requiring inputs from Customer Service, from Sales Management, from the Credit Manager, and from Accounts Receivable.
Every organization has essential business processes that require interdepartmental and interdisciplinary activities, often including individuals who use different computer applications, such as engineers, and sometimes including individuals outside of the organization, such as vendors.
BPM is an organizational paradigm, as well as a technology, that values the defined business processes of an organization as the model for operational success. With BPM, the business processes can be automatically coordinated, tracked, measured, analyzed and improved.
BPM draws guidance from other Total Quality Management or Continuous Improvement Process methodologies. BPM goes further by providing technology to enable the automated systems. In fact, BPM generates a new category of data, business event data, that supports both the operational tools for control of active processes, as well as the analysis of completed processes for visibility of opportunities for continuous improvement.
Contact ProStar Software for more information on ProStar’s cloud or server based BPM applications, WorkFlowGPS for companies running applications on any platform, and Business Process Control for companies running Progress OpenEdge applications.